Service and Maintenance

As with any complex software package, the software is being continually improved and extended. Some of these improvements are fixes of problems that have slipped though our quality control. Others are fixes of known minor problems with the software. However, the vast majority of the changes in new releases and service packs are related to improvements to the functionality of the software.

Your initial purchase of the software is protected by a one-year subscription to our Service and Maintenance Agreement. Your Service and Maintenance Agreement entitles you free support for software problems via email or tele­phone and regular updates to the software.

We strongly recommend that you subscribe to the Service and Maintenance Agreement after the first year to further protect your investment. Improve­ments, extensions and fixes are continually being made, and we will make every effort to help you with any problems that you encounter, but we cannot provide fixes for any versions older than the current release.